Manage Gifts

• Can I use a Discount code to get a free Gift?

  Create a discount code in Shopify based on your requirements and should have 0-value. Discount codePopular

• How do I allow gift choices?

  Our App will allow you to create gift choices for your Customers. You need to create your gifts first in the Gift page of your App dashboard. Our App will then create a duplicate of the products that you've selected and will have a value of Zero. Set-up your goals in the Goals page of the the same App dashbPopular

• How do I set-up a Buy One Get One?(BOGO)

  Go to the Gifts and Goals page of your APP Dashboard. Create the Gift by Selecting the product to be added as Gift. After Selecting the Product, Click on Create Gift. Go to Goals page and Create a new Goal. Choose toPopular

• Can the app only award one gift per order, and the gift changes as the subtotal grows?

  Yes. When creating gift goals, check the "Use Max Required Subtotal/Cart Items Count" checkbox, and then set the "Remove Gift When Subtotal Is Reached" amount setting. Set each consecutive goal to have the same target as the maximum of the previous goal (one ends at exactly $200 and the next starts at exactly $200). For example: (https://storage.criPopular

• How do I give a single gift only per order?

  You can add a single gift per order by setting incremental goals in a way that each goal's "Max Required Subtotal" is equal to the next goal's "Cart Subtotal Goal". Then the app will remove the first gift before adding the second one. Additionally, the progress bar widget will adjust its appearance and only show one gift goal as completed at a time.Popular

• Can I hide gift products from customers?

  By default, the app does not allow the gift products that it creates to be visible on the shop. It also prevents customers from adding them to the cart directly.Few readers

• Why Didn’t I receive a gift for the orders that I should have?

  Please check whether the gift was out of stock, or the gift product's status was changed in Shopify Products admin to anything other than "Active" (Draft, Archived, etc.). In some cases we've seen shop owners unpublish the gift product from the "Online Store" channel - this will also cause the gift to not be awarded. Please contact us if in doubt!Few readers

• Can I change the gift product's price to a non-0 amount?

  Yes. Please note that once the price is not zero, this item is NO LONGER A GIFT! It will be added to the cart automatically, but customers will have to pay the full price and will have no way to remove the item from the cart. When you make this change, the app assumes this is done by accident since in the majority of the cases - it is. The gift goals associated with the non-zero priced item will be disabled as a safety precaution. If you made the change on purpose - simply enable the goalsFew readers

• How do I give multiple gifts with the same requirement?

  You would need to create multiple goals with the same requirements, but each one giving away a different gift. ​ When the requirements are met, the customer would receive all eligible gifts at once.Few readers

• How do you determine if the free gift showing on the product page is from our app?

  All gifts that our app creates have a product URL that starts with “docapp-free-gift” In your Shopify Admin page, Go To Products, Select the gift product and at the bottom of the page, You will see the Gift URL. Gift URLFew readers

• Can I give away gift cards?

  There is way to do this based on custom use case. Please see process Below: Create a fake free gift card product by first creating a product in Shopify Products admin. Go back to the app's Gifts page, select the new product, set a title for the new gift, then click Create Gift. The app will set the image of the new gift product using a default gift image or your product's image. Use this fake free gift card product to create gift goals. The gift card product will be added to customFew readers

• I received orders which had a gift, but a discount was added that should have caused the gift to be removed.

  By default, our app does not prevent additional discounts to be added on the Checkout page. We offer the optional functionality to prevent that by use of draft orders which cannot be modified on Checkout. Effectively, the discount field will be removed from Checkout only when a gift is already in the cart, so customers cannot add more discounts. If you use express checkout options on cart, these options will skip our draft order functionality, and make it possible for customers to continueFew readers

• Can the app continuously award more of the same gift as the order grows?

  Yes. When creating gift goals, use the "Unlimited Times" option. Free GiftFew readers

• Why are the free gifts visible in search?

  By default, the free gifts are excluded from search using a metafield that Shopify supports. When using certain search & filter apps, you may see the gifts visible in search because those apps do not follow the same rule regarding the metafield that Shopify does. While we have automatic tagging which instructs some search & filter apps to hide the gifts automatically, other apps do not offer such automated filtration. Namely, if you're using Omega Instant Search or Product Filter & Search bFew readers

• Do free gifts have HS codes populated for international orders?

  At this time our app does not have the permissions needed to set HS codes on the free gift products that it creates, due to this requiring inventory-editing permissions, not the product-editing permissions that we have now. You can however manually set the HS code on any gift product by going to the Shopify Products admin, finding the free gift product (it's a separate product from the paid version, if you have a paid version), and then following this article which explains how you can setFew readers

• I received single-item orders which should have a gift, but did not. ("Buy Now"?)

  Gift was not Added on Checkout, Gift Disappeared on checkout.Few readers

• Why does the page initial shows a higher quantity for the gift when a single gift is added to the cart?

  We have seen that some browsers (like FireFox) will attempt to autofill any field on the page after a page refresh, with the value that it had before. This is a problem when your theme does not contain identifiers in the cart item quantity inputs. This causes the browser to autofill the previous quantity into the field of the newly displayed cart item, even though the actual quantities of items in the cart are correct! Contact us for help in resolving this, it requires modifying the theme.Few readers

• Can I strike out the original price of my free gift on cart?

  The option to strike out an original price of the gift next to $0 would be based on your theme, not the app. The gift will indeed have a compareat price, and a regular price. Some themes offer this option on their customizer and some do not.Few readers

• How do I customize the appearance of my “Select Options”?

  You can change the text, size, color and style on this page: https://admin.shopify.com/admin/apps/free-gift-on-cart-manager-pro/cart-gift-appearance You may scroll down for more options.Few readers

Settings

• Can the App ignore certain products when determining goal eligibility?

  Global Goal Eligibility. Shop Doctors Free Gift on CartFeatured

• How do I configure this App? (Free Gift)

  Create a gift via: https://admin.shopify.com/admin/apps/free-gift-on-cart-manager-pro/free-gifts Select the free product, our app will create a duplicate item for it which will be hidden from your shop's search and collections Click Create Free Gift SePopular

• Getting Started (Free Gift)

  How do I install the All-in-One Free Gift on Cart App? Log in to the Shopify App Store. Find an app that you want to install, and then click it. On the app listing page, click Add app. In your Shopify admin, to authorize the use of the app, click Install app.Popular

• How do I enable Gift Fraud Checkout Rule?

  Go to your Gift App Settings and scroll down to locate the block and Click on Shopify checkout settings: Scroll down to the bottom and click on Gift Fraud prevention; Turn On the Rule:Popular

• Why is my progress bar widget not visible?

  There are two reasons why this could happen: You published a new theme that wasn't a copy of the old one, and the app's known widget locations no longer match the theme. In this case re-configuring the progress bars on the new theme will fix the problem. There are no eligible gift goals. If all your goals are either scheduled in the future, or expired, or disabled (due to sold out or draft products), or don't match your location, then the progress bar widgets are hidden since there are nFew readers

• Why does the app's widgets are displaying a different reached subtotal than the cart?

  This suggests that you are using either a volume discount, or product options app, that is modifying cart item prices visually, and applies price changes to the Checkout using special draft orders. -To fix this, our app needs to be integrated directly with the volume pricing/product options app that you're using. Let us know though our Support Portal and we'll look into it!Few readers

• If the customer adds an additional discount at checkout and the goal is no longer reached, Will the gift be automatically removed?

  The app contains a feature that you can enable found on the admin settings page: "Draft Orders". When this is enabled, the app will make the orders that contain a gift "final" (using Shopify Draft Orders). This means that the discount field will be hidden on Checkout and no more discounts can be applied. If a gift wasn't present, no draft order is used. When this is enabled, many shop owners want their customers to still be able to use discount codes together with gifts. To achieve this youFew readers

• Can we restrict the gift item or promotion to specific user groups or website memberships users?

  No. The only supported feature is to completely disable the app for customers tagged in a given way, for example “wholesale”Few readers

• Can I give away discount codes that will be used in a future order?

  There is a way to do this on our App based on custom use case. Please see process Below: Create a fake discount product by first creating a draft product in Shopify Products admin. Go back to the app, go to the gifts page, select the new product, set a title for the new gift, then click Create Gift. The app will set the image of the new gift product using a default gift image or your product's image. Use this fake discount product to create gift goals. The discount product will be adFew readers

• Why is my widget not appearing after a new theme is published?

  When you publish a new theme, the app may or may not be able to find the original location that you selected to add a widget to. We are responding to theme updates during normal business hours by reconfiguring your widgets for you as needed. There is a period of time after the theme change and before we check your shop, when the widgets may not appear. Feel free to create new widgets if you're able to do so easily. When needed just ask us for help through our support portal.Few readers

• Can your Gift App work with Shopify Hydrogen?

  Possibly No, due to complexity. Although Our app does contain a backend API which can respond with the expected gift quantities, the app's entire front end code is written to interact with standard Shopify themes, and cannot be used with a custom Hydrogen theme.Few readers

• How do I Customize the “FREE!” text on the widget?

  In the App Admin, go to Gifts Cart Items Customize Gift Cart Items Customize Page Link: https://admin.shopify.com/admin/apps/free-gift-on-cart-manager-pro/cart-gift-appearanceFew readers

• Does the free gift app affect the theme code and interact with other features?

  Our app doesn't normally affect other features nor the standard or custom theme code. When using a drawer cart, most shop owners prefer that our app can show the gift in the drawer cart as soon as it's awarded, and without a full page reload being required. We have integrations with some drawer carts which allow us to trigger a drawer cart update without a page reload. If your theme has a supported drawer cart this would be one way in which our app can interact with the drawer cart. If youFew readers

• Why can’t I choose to add a widget next to (or hide) a specific part of the page?

  In order to ensure that the location you selected can be correctly identified every time a customer loads your shop, our installer will only let you choose an element that has either a ‘class’ or ‘id’ attribute. If a location is not supported feel free to reach out through our support Channel, and we’ll help you add a class/id as needed.Few readers

• Can the Gifts be added even if it has no Stocks?

  When gifts are out of stock and have not been configured to continue selling, the app will not promote them and will not add them to the cart it will be as if no gift goals for them are configured.Few readers

• Why is there no discount input on Checkout when a gift is in the cart?

  If you're using our app's "Draft Orders" feature (found on the app's Settings page), then our app will create a Draft Order when the customer clicks Checkout. This causes Shopify to hide the discount field on Checkout, and customers won't be able to apply manual discount codes. To go around this, shop owners also use our other app which allows applying the standard Shopify discount codes (as well as stacking multiples of them if configured to do so) before the customer goes to Checkout. ThFew readers

• How do I create a gift from a specific variant?

  You would need to create the gift from the original product, then click the Edit button next to the gift in the app's admin. This will lead you to the Shopify products admin, where you can delete any unnecessary variants for the gift, leaving only the variant that you'd like to keep. You can follow the same process and create multiple gifts from the same original product, where each gift would represent only the variant that you left while deleting the rest.Few readers